90-Day Technical Support Contract
The Contract covers up to 15 incidents or 3 hours of support, used in any combination and by any number of developers at an organization.
- An incident is defined as a question posed using the appropriate web form; it is something for which there is a standard answer in our public or internal knowledge base. Per-incident fee is $50 for people who do not have a contract.
- Hourly support covers issues which are unique enough to require research and custom examples. A 50% credit will be given for any topic which resolves to the necessity for a bug-fix. Per-hour fee is $200 for people who do not have a contract.
How it Works
- You pose a question using a web form so we get the situation explained as efficiently as possible;
- HREF responds to let you know which category of support is required and the turnaround time;
- You choose whether you agree to the terms and pay by credit card;
- HREF delivers the answer.
This policy has evolved based on customer feedback. We know developers need to be able to ask any question at any level of technical difficulty and have a clear understanding of the cost and turnaround time.